Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We have necessary inventory for all the items, to make sure that we can generally ship the goods within 48 hours. What ’s more, all orders are directly shipped to the worldwide by directly DHL. DHL will send the products to your desk in 2-6 days after we shipped. If the value of goods is relatively high, DHL will also help you complete customs clearance.
Each order ’s goods have been multiple tested to ensure that customers receive the perfect items. Before shipping, we will carefully test again. For every shipment, goods are packaged in the most rigorous way,to prevent possible damages during transport to the utmost extent. - Returns & Replacements
- Return of goods and refund will be arranged if the following situations occur:
1. Within 3 days after receipt of the products, customers find that they do not like the items, or buy them wrongly, or receive wrong models, or do not know how to use etc.
2. Within 3 days after receipt of the products, customers find that packages are damaged in delivery, please promptly take photos of them and let the shipping company stamp on it when goods arrive.
3. Within 3 days after receipt of the products, customers find that packages are good in delivery but there are some damaged items or even cannot be used, please send us pictures taken when they arrived and damaged products photos as evidences.
4. Within 30 days after receipt of the products,quality problems occur under normal use
The above four cases, we support return of goods and refunds when customers ensure the good appearance of our products without any damage and without affecting the secondary sales. If damage is caused in transit, we also offer return and refunds.
Within 3 days after receipt of the products, regardless of whether the items have quality problems, return of goods is acceptable. (except the man-made damage ones)
Customers can also return or refund part of the goods, if part of the goods are returned, we will only refund the cost of this returned part. Ordering
Any good's price is correct and ture , you can just order it online. Payment, Pricing & Promotions
You can Pay us by Paypal, WestUnion, HSBC, CCB, Tec.
Viewing Orders
After you order we will uptate the Order state in our website, It's mean you can get all info of order state online, when it's will be deliveryed and the Tracking No.
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Ordering
Any good's price is correct and ture , you can just order it online.
Payment, Pricing & Promotions
You can Pay us by Paypal, WestUnion, HSBC, CCB, Tec.
Viewing Orders
After you order we will uptate the Order state in our website, It's mean you can get all info of order state online, when it's will be deliveryed and the Tracking No.
Refund & Replacement
Return Policy
Return of goods and refund will be arranged if the following situations occur:
1. Within 3 days after receipt of the products, customers find that they do not like the items, or buy them wrongly, or receive wrong models, or do not know how to use etc.
2. Within 3 days after receipt of the products, customers find that packages are damaged in delivery, please promptly take photos of them and let the shipping company stamp on it when goods arrive.
3. Within 3 days after receipt of the products, customers find that packages are good in delivery but there are some damaged items or even cannot be used, please send us pictures taken when they arrived and damaged products photos as evidences.
4. Within 30 days after receipt of the products,quality problems occur under normal use
The above four cases, we support return of goods and refunds when customers ensure the good appearance of our products without any damage and without affecting the secondary sales.
If damage is caused in transit, we also offer return and refunds.
Within 3 days after receipt of the products, regardless of whether the items have quality problems, return of goods is acceptable. (except the man-made damage ones)
Customers can also return or refund part of the goods, if part of the goods are returned, we will only refund the cost of this returned part.
Refund Process:
1. Contact our Online sales, or email to buena8899@hotmail.com /fada@fadaenterprise.com explain the reasons and provide us with evidences.
2. After we get customers refund request, we will provide customers with return address, and send the returned list to the clients.
3. Customer Contact their local express to deliver goods to us, and keep us noted of the tracking number.
4. After we receive the goods, we will check its quantity and confirm whether they are under normal state.
5. After checking the status of the goods,we will contact customers about the confirmation to come to an agreement.
6. Both customers and our company confirm the refund bank accounts.
7. Within three working days,refunds and voucher screenshots will be sent to customers.
Customers need to cooperate with us in Customs-clearance and some related information.
Upon receipt, we will confirm the quantity and status of the goods immediatey, and then refund accordingly.
If the quantity of items is correct in good condition, we will refund the full amount received within three working days, the funds will be returned to the bank or paypal account according to customers needs.
If the cargo is lost or damaged, we will deduct part of the cost accordinginly.
Customers pay the tariff paid when receiving the products,shipment fee generated by the returns and other local expenses.
We bear the freight of the goods and tariffs when they arrive in China and other local charges.
Exchange Policy
Exchange goods will be arranged if the following situations occur:
2. Within three days after receipt of the products, customers find that they do not like the items, or buy them wrongly, or receive wrong models, or do not know how to use etc.
2. Within three days after receipt of the products, customers find that packages are damaged in delivery, please promptly take photos of them and let the shipping company stamp on it when goods arrive.
3. Within three days after receipt of the products, customers find that packages are good in delivery but there are some damaged items or even cannot be used, please send us pictures taken when they arrived and damaged products photos as evidences.
4. Within 30 days after receipt of the products,quality problems occur under normal use.
The above four cases, we support exchange of goods when customers ensure the good appearance of our products without any damage and without affecting the secondary sales.
If damage is caused in transmit, we also offer exchange.
Customers need to contact us ahead of time, and declare reasons for the exchange, and after we agree,we will give you specified delivery address.
Customers need to cooperate with us in Customs-clearance and some related information.
Upon receipt, we will confirm the quantity and status of the goods immediatey, and deliver goods again.
Usually, the new pacakges delivery time is within 3 working days after receipt of the exchange goods.
Customers pay the tariff paid when receiving the products,shipment fee generated by the returns and other local expenses.
We bear the freight of the goods and tariffs when they arrive in China and other local charges.
Replacements Policy
Warranty will be guaranteed if the following situations occur:
1. Customer purchase modules, power supplies, led strip but quality problems are found within one year of normal use.
2. Customers purchase control card, video processor but quality problems occur within two years of normal use For above situations, we offer warranty.
Customers need to contact us ahead of time, and declare reasons for the warranty, and after we agree that the problems can not be solved via remote controlled technical service, will give you specified delivery address to send the items back.
Customers need to cooperate with us in Customs-clearance and some related information.
We start to repair after receipt of the goods and confirm their quantity and status.
Usually, repairement needs 7 working days.
After goods are repaired well,we will not deliver immediately, but will send with next order, or customers can directly pay 25USD as shipment fee, we can arrange the delivery ealier.
Customers pay the tariff paid when receiving the products,shipment fee generated by the returns and other local expenses.
We bear the freight of the goods and tariffs when they arrive in China and other local charges.
We will not provide refunds, returns or warranty under the following conditions :
1. Products have non-repairable damage due to improper use .
2. Physical damage caused by external forces, or deliberate man-made damage.
3. Bar code is torn , or no warranty document, or purchase info can not provided .
4. Exceeds the deadline of refund, return or warranty time.
Precautions:
1. If customers find damaged packaging when receiving the goods , please take pictures on the spot and ask DHL / UPS to issue a written statement, to facilitate our following up with the courier claims.
2. Please keep the purchase invoice, warranty list and products bar codes to help you offer subsequent maintenance information.
3. Customers must contact us before exchange or return of the goods, and declare reasons, if they are not reasonable or problems can be solved via remote controlled technical service,we will not accept returns.
4. Before delivery,please contact us, we will give you detailed address and ask you to help with customs clearance.
5. Please inform us of tracking number immediately after delivery.
If you need to return, exchange, repair, or any other questions, please contact us Online sales
Or Email to buena8899@hotmail.com /fada@fadaenterprise.com / Add Skype: buena.xiang /whatsapp:086-13554927746
In order to serve our worldwide customers better, our company provides unified shipping cost of all the orders, that is, each order delivery fee is $ 25.
There is no minimum order quantity, no other additional conditions. If a single order is over $ 500, you will enjoy free shipment.
All our products are entitled to discounts according to the order total value, if you order a model whose value is:
more than 500 USD,will enjoy Free Delivery;
over 1500 USD, will enjoy 5% discount;
over 3000 USD, will enjoy 10% discount;
More over 6000 USD, may not be able to order online becouse of the Paypal account. Please Contact our online sales for payment and more discount.
(For example,if you buy 3000 USD goods here,actually,you just need to pay 2700 USD instead.)
We have necessary inventory for all the items, to make sure that we can generally ship the goods within 48 hours.
What ’s more, all orders are directly shipped to the worldwide by directly DHL (Our DHL account: 602597593, Our UPS Account: 1ZW8441E).
DHL /UPS will send the products to your desk in 2-6 days after we shipped. If the value of goods is relatively high, DHL will also help you complete customs clearance.
Each order ’s goods have been multiple tested to ensure that customers receive the perfect items.
Before shipping, we will carefully test again. For every shipment, goods are packaged in the most rigorous way,to prevent possible damages during transport to the utmost extent.
When you receive the goods, and find packaging damaged , please check them in front of DHL deliveryman. If damaged, please try to obtain local DHL ’s breakage of documentary evidence, and meanwhile, contact with us to send the detailed packaging and product photos.
If packaging is intact, customers should check the products within 3 days, if something is broken or missing due to the transport, please contact promptly your local DHL and send us detailed packaging and product ’s photos.
We are committed to returning or exchanging goods for customers in this case that there are quality problems, or inconsistent with the invoice, or can not work under normal use, within 30 days after receipt of the goods.
In normal warranty period (modules, power supplies, LED strips with 1-year warranty; control cards, video processors with 2-year warranty), we are committed to providing customers with free maintenance if there are quality problems under normal use.
If customers tear up the product ’s codes, and their goods will not enjoy return and warranty.
Under warranty, clients must do the customs clearence according to the value of goods we require and pay the return shipment cost.
We provide free repairs for customers and send you the items with recent order together, rather than send the repaired goods alone,and we will bear the delivery costs back.
The whole online products are with global uniform prices ,thus anyone can buy them fairly. Any product can be purchased online, and if there are doubts, please contact our online sales and engineers.
Within 7 days,if any quality problem,You can return the goods.
You need contact with our online sales for shipping address and consignee. And make sure the goods back to us safety and no less.
After checking,if the goods number is correct, and there is no man-made damage, we will refund the full amount received from you within 3 working days.
The shipping cost of return the goods back needs to be paid by clients.
